Practical guide
The best Fresha alternative for premium salons is one that keeps your brand and your clients.
For a premium salon, the best Fresha alternative is one where clients book under your own brand, talk to you on your own WhatsApp number and never see other salons listed next to yours. Nexis Business OS is built that way: a branded booking page (BioSite), a WhatsApp inbox where an AI assistant answers in your salon’s tone and hands special requests to your team, online deposits paid to your own account, a full client history and gift cards, with loyalty and mailings on Pro. Nexis Business OS combines online booking, a bio site, a client CRM, a WhatsApp team inbox with an AI assistant, an online store, stock and checkout, café menu and orders, online payments and finance. Starter is $49.99 a month and Pro is $149.99 a month, with a 7-day free trial of Starter and no payment at signup.
7-day free trial of the Starter plan with 150 free AI tokens. After the trial, choose Starter at $49.99 USD/month (200 AI tokens a month) or Pro at $149.99 (750 AI tokens a month).
Is this the right workflow for you?
This is a decision guide for premium and boutique salons, not a review of Fresha. Fresha is a well-known salon platform that also runs a consumer marketplace; check its current plans and fees on its own website. Nexis Business OS suits salons whose priority is their own brand and client relationship. If most of your new clients find you through a marketplace, weigh that before you switch.
What a premium salon should compare.
| What matters to a premium salon | Nexis Business OS | Check on your current platform |
|---|---|---|
| Where clients book | Your own branded BioSite; Pro carries only your branding | Is the booking page under your brand, or inside a marketplace? |
| Fees on new clients | None: flat subscription, no marketplace | Is there a fee for clients the platform brings you? |
| Your own number, shared team inbox, AI replies in your tone | Can clients message your own WhatsApp from the same place? | |
| Deposits | Deposit or full price at booking, paid to your own account | Who holds the money, and what are the fees? |
| Client relationship | One record per client: visits, notes, payments, spend | Can you export every client with their history? |
| Loyalty and mailings | Gift cards on every plan; loyalty and mailings on Pro | Which plan includes them, and at what price? |
| Price | Starter $49.99, Pro $149.99 a month; 20% and 25% off yearly | Your real monthly total at your own volume |
Follow the setup and decision checklist
- 01Keep the booking experience on your brand
Clients book on your BioSite: your name, services, prices, team and booking on one page you share from Instagram, Google and WhatsApp. On Pro the page carries only your branding. The client never lands in a marketplace that lists other salons beside you.
- 02Answer like a concierge on WhatsApp
Connect your own WhatsApp number once by QR code. The AI assistant answers questions about prices, free times and bookings in your tone, day and night, and passes anything it should not handle (a complaint, a special request, a regular client asking for a person) to a named member of your team.
- 03Protect your time with deposits and confirmations
Ask for a deposit or the full price when a client books online, paid to your own account through the provider you connect. Every booking gets a WhatsApp confirmation with YES / NO, and on the day a short “are you coming?” check. A NO frees the slot for someone else.
- 04Know every client by name
Each client has one record with visits, notes, payments and spend, so any stylist can see who is in the chair. Clients can rate their specialist with a personal visit code. Gift cards work on every plan; loyalty programmes and mailings to your client list are on Pro.
- 05Price it on your own volume
Nexis Business OS is a flat subscription with no commission on bookings or new clients: Starter $49.99 a month, Pro $149.99 a month, with 20% and 25% off on annual billing. Your payment provider’s fees still apply. Compare that with your current total, including any fees per new client, per payment and per message.
Test the complete journey
See what your team receives after the customer acts.
Use a sample enquiry or appointment in your workspace. Check the customer record, internal schedule and next task. Verify external messages and CRM transfers in the connected service itself.
A proposed workflow change
An operational example to evaluate in your trial, not a customer case study or a promise of results.
Without a connected process
Clients book through a shared marketplace, messages sit on one person’s phone, no-shows cost you the slot and client history lives in several places.
With the Nexis Business OS workflow
Clients book on your own branded page, a concierge-style WhatsApp inbox answers them, deposits protect your time and every stylist sees the same client history.
Check before you launch
- Check on Fresha’s own website which plan, payment fees and new-client fees apply to your salon and country.
- Connect your payment provider and make one test booking with a deposit.
- Give the AI assistant your price list and policies, then ask it the five questions your clients ask most.
- Export your client list from your current platform and import a small test group first.
- Decide who on your team takes over the chats the AI hands on.
Questions about this workflow
What is the best Fresha alternative for premium salons?
One that keeps the client relationship under your own brand. Nexis Business OS gives premium salons a branded booking page, a WhatsApp inbox with an AI assistant on their own number, online deposits to their own account, full client history and gift cards, with loyalty and mailings on Pro, for a flat monthly price with no commission on new clients.
Does Nexis Business OS take a commission on new clients?
No. Nexis Business OS is a flat monthly subscription and has no marketplace, so there is no new-client commission. Online payments and deposits go straight to your own account through the payment provider you connect; that provider’s own fees apply.
Can clients book under my salon’s own brand?
Yes. Clients book on your BioSite: your name, services, prices, team and booking in one page that you share from Instagram, Google or WhatsApp. On Pro the page carries only your branding. There is no marketplace listing other salons next to yours.
Can I take deposits for appointments?
Yes. When you connect your own payment provider (for example Stripe or PayPal), online bookings can ask for a deposit or the full price, and the slot is held while the client pays. The money goes to your own account.
How do I move my clients from my current platform?
Export your client list from your current platform (check its export options), then import it into Nexis Business OS; importing works on every plan. Run both side by side for a week and keep the old system until you are confident.
Does it work with WhatsApp?
Yes. Connect WhatsApp once by QR code. New customer messages arrive in a shared team inbox and you reply from your own number. Booking confirmations and reminders go out automatically on every plan. Instagram messages do not come into Nexis.
How much does Nexis Business OS cost?
Starter is $49.99 a month ($39.99 a month billed annually) and Pro is $149.99 a month ($112.49 a month billed annually). Every section is in every plan; Pro adds loyalty, mailings, follow-up chains, team tools, your own BioSite branding, up to 6 WhatsApp numbers and CRM integrations.
Do I need a card to try it?
No. The 7-day free trial of Starter needs no payment at signup.
Connect the next part of your customer journey.
Continue reading
Try it with one real workflow.
Start with a sample service and appointment. Check the result with your team before switching your day-to-day process.
7 days free. No payment at signup. Subscription required afterward.
Published by NexisDigital · Product information reviewed .