Возврат средств

Updated 19 September 2026. These provisions apply to Nexis Business Os purchases made through Paddle. Paddle checkout is being integrated; they apply when your checkout or receipt identifies Paddle as the seller.

Request a refund

For Paddle purchases, refund eligibility is governed by the Paddle Refund Policy, its Buyer Terms, and applicable law. We do not offer an additional unconditional money-back guarantee. Mandatory consumer rights remain unaffected.

1. Open your purchase receipt or visit Paddle buyer support to request a refund.
2. Provide your purchase email, transaction reference and a description of the issue. Do not send passwords or full payment-card details.
3. For problems using Nexis Business Os, contact sales@nexisdigital.tech. We can investigate and assist with the request; Paddle processes approved Paddle refunds.

Eligibility and consumer rights

Paddle generally treats transactions as non-refundable unless a legal right applies or a discretionary refund is approved. Discretionary requests made within 14 days are reviewed individually and are not guaranteed. Local withdrawal rights and remedies for defective or misdescribed products may provide additional protection; the linked policy explains the country-specific rules.

Cancel future renewals

Use the manage-subscription link in your Paddle receipt or contact Paddle buyer support before the next renewal. Cancellation normally takes effect at the end of the current billing period and stops future renewals. It is separate from a refund request and does not automatically refund previous charges. Refunded access may end.

Other orders

For an order not sold by Paddle, contact sales@nexisdigital.tech. Separately contracted services follow their agreed cancellation terms and applicable law. This policy does not remove statutory rights.