1. Send the request

Email privacy@nexisdigital.tech with the subject 'Data Deletion Request'. Use the email connected to the account where possible. For an end-customer record, include the telephone number used for WhatsApp or booking and the name of the relevant business. For a business workspace, include the company name and owner email.

2. Protect your identity

Do not send your password, full payment-card number, bank-account number, or a full identity-document scan in the first email. We will use proportionate verification and may ask the client business that controls the record to confirm the request.

3. What happens next

We assign a confirmation reference, verify identity and authority, locate the relevant workspace data, and confirm the scope and applicable completion deadline. Depending on the request, active contacts, bookings, conversations, uploaded media, account records or an entire workspace are deleted, anonymised or returned to the controlling client business for action.

4. Backups and legal retention

Current encrypted production backups rotate within three days. If a backup is restored during that period, the verified deletion is applied again. Limited records may be retained where required by law, needed to resolve a dispute, or necessary to prevent abuse; we explain any such limitation in the response.

5. Meta and other providers

Deleting NexisDigital data does not automatically delete information independently held by Meta, WhatsApp, Google, Cloudflare or another provider. You may need to disconnect the application or submit a separate request under that provider's policy.